Contact & Support Policy

At Lumora Luxury, your satisfaction is our highest priority. Our Customer Care team is here to assist with orders, product care, styling advice, or general inquiries.

How to Reach Us

  • Email: support@lumoraluxury.com
  • Phone: +[Country Code] [Phone Number]
  • Live Chat: Available Monday–Friday, 9 AM–6 PM (GMT/EST)

Response Time

  • Emails and inquiries are typically answered within 24–48 business hours.
  • Urgent concerns regarding orders or shipping will be prioritized.

Concierge Services

For our loyal clients, we offer:

  • Personalized styling and product recommendations
  • Previews of limited-edition collections
  • Priority customer support

Our Commitment

Every customer deserves an effortless luxury experience. Whether you are purchasing your first Lumora Luxury piece or adding to your collection, we are here to ensure a seamless journey from selection to delivery.