Shipping & Delivery Policy
At Lumora Luxury, we understand that timely and secure delivery is a vital part of your shopping experience. Every order is carefully packaged and dispatched with the same attention to detail that goes into the craftsmanship of our products.
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- During high-demand periods or exclusive launches, processing times may extend slightly.
- Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (within [country/region])
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days
- Complimentary express shipping is available for purchases above a set threshold (e.g., $500).
International Shipping
- Standard International Delivery: 7–14 business days (varies by destination).
- Express International Delivery: 3–7 business days.
- All international orders may be subject to customs duties, taxes, and fees imposed by the destination country. Customers are responsible for these charges.
Tracking & Notifications
Once your order has been dispatched, you will receive a tracking number by email. You can monitor your order’s journey in real time.
Delays & Exceptions
While we work with premium courier services (such as DHL, UPS, FedEx), delivery times may be affected by factors outside our control, including:
- Customs clearance delays
- Adverse weather conditions
- Strikes or disruptions in courier services
We will keep you updated and assist in any way possible should delays occur.